Shipping Policy for Colours Exclusive
Welcome to Colours Exclusive, your trusted source for high-quality Travel Bag in the Spain.
Order Processing Time
Orders are processed promptly within 1 business day, Monday through Friday.
Delivery Period
We offer Express Delivery with a delivery period ranging from 1 to 3 business days within the Spain. Please note that shipping times commence from the day of shipment, not the purchase date. Delays may occur due to customs clearance, incorrect address details, unforeseen circumstances, or external factors.
Order Cut-Off Time
Orders placed before 5:00 P.M. GMT are processed on the same business day. Orders placed after this time will be processed on the following business day.
Shipping Costs
We offer standard shipping as the sole delivery option, and it is free of charge for all deliveries within Spain.
Method of Delivery
We partner with trusted carriers such as Royal Mail, DPD, Hermes, and DHL to ensure reliable and efficient delivery of your Products.
Non-Shipping Days
Please note that we do not process orders on Spain holidays.
Confirmation of Shipment
Once your Products are dispatched, you will receive a confirmation email containing a tracking ID. The tracking ID will become active within 24 hours.
Our Working Days
Colours Exclusive operates from Monday through Friday.
Item Misplacement
If your Products do not arrive within the specified timeframe, please contact the carrier directly. For persistent issues, please reach out to us at support@colorsexclusiv.com.
Incorrect Address
If an incorrect address leads to the return of your items, you will be responsible for reshipping fees. Please contact us at support@colorsexclusiv.com for assistance.
Address Change
To modify the delivery address, please contact us at support@colorsexclusiv.com or call +34 651 88 27 87 within 24 hours of placing your order. Address changes are not possible once the order is in transit.
Cancellations
If you wish to cancel an order after confirmation, please contact our customer service within 24 hours. Once the order is shipped, please refer to our return policy for further assistance.
Items Damaged During Transit
If you receive damaged Products, please contact us immediately. Provide clear images of the damaged merchandise via email to support@colorsexclusiv.com for a free exchange or refund.
CONTACT INFORMATION
Address: C. de Embajadores, 6, Centro, 28012 Madrid, Spain
Phone: +34 651 88 27 87
Email: support@colorsexclusiv.com
Business Hours:
Monday – Friday: 08:00 AM – 05:00 PM
Saturday – Sunday: Closed